Warranty Policy:

Optrel Inc. will replace any warrantied parts or components that fail due to such defects in material and manufacturing defects. Optrel must be notified in writing within thirty (30) days of such defect or failure, at which time Optrel will provide instructions on the warranty claim procedures to be followed.

Notifications submitted as online warranty claims must provide detailed descriptions of the fault and troubleshooting steps taken to diagnose failed parts. Warranty claims that lack the required information may be denied by Optrel.

All equipment is covered under our 3 year warranty replacement policy, aside from the Swiss Air Respirator (4700.010) and the e3000x Respirator (4553.100), which are covered under our 2 year warranty replacement policy. Warranty time period starts on the purchase date of the equipment for the end-user purchaser.

Product Warranty Claim:

Once your claim is submitted, you will receive a response from our team about the eligibility of your warranty status. If Optrel determines your claim is covered under the warranty, you will receive a prepaid UPS shipping label to send in your product. Once it is received and processed, you will receive a new replacement by mail. Warranty is valid for 3 years after original purchase date on applicable items. Original proof of purchase is required to be provided if requested.

This form is for United States, Canada, and Mexico only. For product warranty registration outside of North America, please click here.