Optrel Inc. will replace any warrantied parts or components that fail due to such defects in material and manufacturing defects. Optrel must be notified in writing within thirty (30) days of such defect or failure, at which time Optrel will provide instructions on the warranty claim procedures to be followed.
Notifications submitted as online warranty claims must provide detailed descriptions of the fault and troubleshooting steps taken to diagnose failed parts. Warranty claims that lack the required information may be denied by Optrel.
All equipment is covered under our 3 year warranty replacement policy, aside from the Swiss Air Respirator (4700.010) and the e3000x Respirator (4553.100), which are covered under our 2 year warranty replacement policy. Warranty time period starts on the purchase date of the equipment for the end-user purchaser.