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Warranty Claim

Safety Product Warranty Policy:

Optrel Inc. will replace any warrantied parts or components that fail due to such defects in material and manufacturing defects. Optrel must be notified in writing within thirty (30) days of such defect or failure, at which time Optrel will provide instructions on the warranty claim procedures to be followed for replacement parts and components.

Notifications submitted as online warranty claims must provide detailed descriptions of the fault and troubleshooting steps taken to diagnose which parts need a replacement. Warranty claims on safety products that lack the required information may be denied by Optrel.

All registered safety products are covered under our 3 year warranty replacement policy, aside from the Swiss Air Respirator (4700.010) and the e3000x Respirator (4553.100), which are covered under our 2 year warranty replacement policy. The warranty policy for replacement parts begins on the purchase date of the equipment for the end-user purchaser.

Safety Product Warranty Claim:

Once your claim is submitted, you will receive a response from our team about the eligibility of your safety product’s warranty status. If Optrel determines your claim is covered under the warranty, you will receive a prepaid UPS shipping label to send in your product. Once it is received and processed, you will receive a new replacement by mail. Warranty is valid for 3 years after original purchase date on applicable items. Original proof of purchase is required to be provided if requested. This safety product registration form covers replacement parts and components for customers in the United States, Canada, and Mexico only. For our safety product warranty policy and registration outside of North America, please click here.