Your warranty claim has been submitted and is being reviewed. Within 1-3 business days, if Optrel determines your claim is covered under the warranty, you will receive an email with a prepaid UPS shipping label to send in your product. Once it is received and processed, you will receive a new replacement by mail. Warranty is valid for 3 years after original purchase date on applicable items. Original proof of purchase is required to be provided if requested. If you have any questions, please email [email protected].