Optrel Inc. will repair or replace any parts or components that fail due to defects in material or workmanship, provided the product has been used in accordance with the instructions in the user manual. The warranty period begins on the date of purchase by the end-user and covers three years for all registered safety products due to manufacturer defects, except for the Swiss Air Respirator (4700.010) and the e3000x Respirator (4553.100), which are covered under a two-year warranty. Batteries are covered for six months.
To initiate a warranty claim, Optrel must be notified in writing within thirty (30) days of discovering the defect. Claims submitted online must include a detailed description of the fault and the troubleshooting steps taken to identify the issue; claims lacking sufficient information may be denied.
The warranty only applies to the repair or replacement of defective parts and does not cover general failures or consequential damages. The warranty is void if the serial number has been changed, removed, or made illegible, or if the product has been intentionally damaged, misused, opened, or modified. It also expires in cases of improper use, use of non-original spare parts, or inadequate maintenance.
Once your request is submitted, you will receive a response from our team about the eligibility of your safety product’s warranty status. If Optrel determines your claim is covered under the warranty, you will receive a prepaid UPS shipping label to send in your product.
Warranty is valid for 3 years after original purchase date on applicable items. Original proof of purchase is required to be provided if requested.
This safety product registration form covers replacement parts and components for customers in the United States, Canada, and Mexico only. For our safety product warranty policy and registration outside of North America, please click here.
