Shipping Policy

Optrel.us. ships welding helmets, respiratory protection, and accessories to customers in the United States. This policy explains our shipping methods, timelines, and costs.

Effective Date: July 1, 2026

Shipping Rates

Free standard shipping applies to orders shipped to the contiguous 48 United States. We DO NOT ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, Canada, Mexico, or P.O. Boxes. Contact your local distributor to place your order.

Order Processing Time

• Orders are processed Monday through Friday, excluding U.S. federal holidays.
• Standard processing time is 1–2 business days from the time your order is placed.
• Orders placed after 2:00 PM ET or on weekends/holidays will begin processing the next business day.
• Custom-configured products (e.g., Build Your Own PAPR) may require additional processing time, which will be noted on the product page.

Estimated Delivery Times

Delivery times begin after processing. They do not include the 1–2 business-day processing period.

Optrel is not responsible for delays caused by the shipping carrier, weather, customs, or events outside our reasonable control.

Shipping Carriers

We primarily ship via UPS and FedEx. Carrier selection is based on destination, package size, and service level. A specific carrier cannot be guaranteed for standard shipping.

International Shipping (Canada & Mexico)

View Where to Buy to find your local distributor.

Shipping Address

Please double-check your shipping address before completing checkout. Optrel is not responsible for orders shipped to an incorrect address provided by the customer. If your order has not yet shipped, contact us immediately at [email protected] to update the address; changes may not be possible once the order has entered processing.

Address corrections requested after an order has shipped may incur a carrier reroute fee, which will be passed on to the customer.

Lost or Stolen Packages

Once a package is marked “Delivered” by the carrier, optrel is not responsible for lost, stolen, or damaged items. If your tracking shows delivered but you have not received your package:

1. Check with neighbors, building management, or other members of your household.
2. Look for a notice of attempted delivery.
3. Contact the carrier directly (UPS or FedEx) with your tracking number to open a delivery investigation.
4. If unresolved after 3 business days, contact us at [email protected] and we will assist with the carrier claim process.

We strongly recommend shipping to a secure address (business, residence with someone home, or a shipping locker) for larger or higher-value orders.

Damaged Shipments

If your order arrives damaged, please do not discard the packaging. Contact us at [email protected] within 72 hours of delivery with:

• Your order number
• Photos of the damaged product
• Photos of the outer shipping box and interior packaging

We will file a carrier claim and, if possible, coordinate a replacement or refund at no additional cost to you.

Backorders

If an item is out of stock or on backorder, this will be noted on the product page. For orders containing a mix of in-stock and backordered items, we will ship in-stock items first and follow up with the backordered items when they become available, at no additional shipping cost.

Questions?

Contact our shipping and order support team:
Email: [email protected]
Phone: 401-398-7240
Hours: Monday–Friday, 8:00 AM – 4:00 PM ET

Optrel Inc. reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date. Purchases made prior to a policy change will be governed by the policy in effect at the time of purchase.